Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure a perfect fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team.
Do you restock items that are sold out?
Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.
What materials do you use in your garments?
Eterna prioritizes high-quality textiles, including organic cotton, ethically sourced wool, and premium silk. Specific fabric compositions are listed in the product descriptions.
How should I care for my Eterna pieces?
Each garment features a care label with specific instructions. Generally, we recommend cold washes and air drying to maintain the longevity of the fibers.
Do you ship internationally?
Yes, Eterna ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.